Privacy and Cookies Policy
Austral Trails SpA
1. Identification of the data controller
This website is operated by:
Austral Trails SpA
RUT: 78.208.068-7
Address: Constancio Vigil 545, Las Condes, Metropolitan Region, Chile
Contact email address: hello@australtrails.com
Austral Trails SpA is responsible for the processing of personal data collected through the website and services associated with registration and participation in sporting events organized by the company.
2. Personal data we collect
When you use our website and purchase entries for sporting events, we may collect the following categories of personal data:
Identification data
Name and surname
Birthdate
Gender
Nationality
Identity document
Contact information
Email
Telephone number
Address
City and country of residence
Data related to sports participation
Participation Category
Participation as a couple (where applicable)
Team or sponsor (optional)
Instagram profile (optional)
Purchase details
During the payment process, data necessary to process the registration is collected, without Austral Trails storing bank or card information.
Medical information
Austral Trails may request medical information later through forms sent by email before the event, solely for safety and assistance purposes during the sporting activity.
3. Purpose of data processing
Personal data will be used for:
Manage registration and participation in sporting events.
Verify identity and participation requirements.
Coordinate logistics, security and organization of the event.
Communications related to the event (information, schedules, changes or emergencies).
Compliance with legal obligations.
Statistical analysis and improvement of our services.
Marketing and advertising measurement activities when there is corresponding consent.
4. Legal basis for processing (GDPR)
We process personal data under the following legal bases:
Contract execution (event registration).
Compliance with legal obligations.
Legitimate interest related to the safe organization of the event.
User consent where applicable (cookies and marketing).
5. External Payments and Services
Payments are processed through secure external platforms:
GetNet (local payments)
Stripe (international payments)
Austral Trails SpA It does not store bank card data or sensitive financial information.. This data is managed directly by the payment providers under their own privacy policies.
6. Data sharing
Personal data may only be shared when necessary for the proper execution of the event, including:
Medical and security teams associated with the event.
Technical providers needed for the operation of the event.
Competent authorities when legally required.
Austral Trails does not sell or market personal data to third parties.
7. International data transfers
Because some participants reside outside of Chile and international technology services are used (such as Stripe, Google or Meta), data may be transferred and processed outside the user's country of residence.
In these cases, Austral Trails takes reasonable measures to ensure adequate levels of protection in accordance with the General Data Protection Regulation (GDPR).
8. Data retention
Personal data will only be kept for as long as necessary to:
Event management.
Compliance with legal and administrative obligations.
Resolution of possible subsequent claims.
They will then be securely deleted or anonymized.
9. User Rights
Users can exercise their rights at any time to:
Access to your personal data.
Correction of incorrect information.
Data deletion where appropriate.
Limitation or opposition to treatment.
Data portability (where applicable).
To exercise these rights, write to:
📧 contacto@australtrails.com
10. Information Security
Austral Trails takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse or disclosure.
11. Cookie Policy
This website uses cookies and similar technologies to improve user experience and analyze site usage.
Types of cookies used
Essential Cookies
Necessary for the basic functioning of the website.
Analytical cookies
We use tools such as Google Analytics to understand how users interact with the site.
Advertising cookies
We can use technologies such as Meta Pixel to measure advertising campaigns and display relevant content.
12. Cookie Management
Users will be able to accept, reject or configure the use of cookies through the consent banner that will be presented upon entering the website.
The user can also configure their browser to block or delete cookies at any time.
13. Minimum age
The services offered by Austral Trails are directed exclusively to people over 18 years of age.
14. Changes to this policy
Austral Trails SpA may update this Privacy and Cookie Policy as needed. Modifications will be published on this same page, indicating the date of the update.
Last update: 26/02/2026